1、 Shipping process
（1）Order Receipt and Verification
After the customer places an order on the SourceHere platform, the order information is instantly synchronized to our efficient processing system.
The system automatically performs multi-dimensional verification to ensure the accuracy of product details, quantity, shipping address, and other information before generating a formal order.
The customer immediately received a confirmation notification containing order details and estimated delivery time, which was transparent and worry free throughout the process.
（2）Inventory management and stocking
The real-time inventory monitoring system immediately checks the inventory status of the ordered goods.
When inventory is sufficient, the system automatically allocates and initiates the stocking process; If the inventory is insufficient, the replenishment mechanism will be triggered immediately, and customers will be notified of possible delivery delays proactively.
A professional team accurately selects products and conducts preliminary quality inspections to ensure that each product meets the standards.
（3)Carefully packaged and reinforced
After the goods are selected, they are transferred to a specialized packaging area and packaged using environmentally friendly and high-strength materials.
Customize reinforcement measures such as shock resistance, moisture resistance, and pressure resistance based on the characteristics of the product to comprehensively protect its safety.
(4)Logistics optimization and delivery
The packaged goods are labeled with exclusive logistics labels and sorted according to intelligent algorithms to allocate the optimal logistics solution.
We work together with multiple well-known logistics partners to ensure fast and safe delivery of goods to customers.
After shipment, the system automatically synchronizes logistics information and notifies customers instantly through multiple channels (SMS, email).
(5)Logistics tracking and after-sales care
Customers can keep track of package updates in real-time through the SourceHere platform or third-party logistics platforms they collaborate with.
In case of logistics abnormalities or customer inquiries, our 24/7 customer service team responds quickly and provides comprehensive support.
After the goods are delivered, we continue to conduct after-sales tracking, collect valuable feedback, and continuously optimize the service experience.
2、 Freight payment and logistics tracking service upgrade
Transparency of freight payment: Customers can clearly choose their preferred logistics services when placing orders, and all freight information is clear at a glance without hidden fees.
Convenient logistics tracking: After successful order payment, customers can easily obtain real-time package status, including location, transportation stage, and estimated delivery time, using the built-in tracking function of the SourceHere platform or third-party logistics platforms.
3、 Freight adjustment notification mechanism
SourceHere closely monitors market dynamics and adjusts freight rates in a timely manner based on carrier price changes and market trends. All adjustments will be notified to customers in advance via email or platform system to ensure information transparency and facilitate customer planning in advance.
4、 Clear exemption clauses for liability
SourceHere is not responsible for package damage, loss, delay, or non delivery in the following situations:
Force majeure factors, such as natural disasters, abnormal social events, changes in laws, regulations, and policies.
Damage caused by natural attributes, inherent defects, or reasonable wear and tear of the goods.
The delivery information provided by the customer is incorrect, the address is unknown, the contact information is invalid, or the customer’s own reasons result in delayed delivery, rejection, and other situations.
We are always committed to providing excellent transportation services, but please understand and accept the above liability waiver terms. If you have any questions, please feel free to contact the SourceHere customer service team at any time, and we will be dedicated to serving you.